To protect our user digital assets, our platform does not support automatic account deletion. To delete your account, please send us an email with your registered email address to firstname.lastname@example.org.
Account deletion takes 3 - 7 working days for it to be completed. Please note that our company will not send you a separate email notification.
- Your account will only be deleted after you have checked the consistency between your digital asset and the provided Metalpha statement to make sure your assets are well-managed and close your account without any omissions.
- Before deleting your account, please confirm that all of your assets have been withdrawn.
- Once your account has been deleted, all of the assets will be cleared, including unused and unsettled rewards.