Help Center

Beginner Guide

• How to Register on Metalpha App？
• List of restricted Countries in Metalpha
• What types of cryptocurrency does Metalpha offer?

Identity Verification (KYC)

• How to apply for identity verification?
• The purpose of doing KYC (Know Your customer)
• What are the benefits of passing identity verification?

Deposit / Withdrawal Guide

• How to make a deposit?
• How to make a withdrawal?
• How long does it take to complete a withdrawal?
• What should I do if I enter the recipient’s address incorrectly?

Trade

• How to use the Metalpha Trade function (exchange of different cryptocurrencies)?
• Where can I check my trades history?
• What types of cryptocurrency does Metalpha support?
• What are the minimum and maximum trade amounts?
• Are there any trading fees?
• Why did I receive an “insufficient funds” error?

Account Security

• How to enhance account security?
• How to Bind Your Account with Google Authenticator?
• How to Reset login password?
• What if I forget my login passwords?
• How to set up a Fund password?
• How to recover Google Authenticator (2FA) enabled on Metalpha App?

See all 8 articles

User Guide

• How to purchase Dual-Earning?
• How to purchase Shark Fin?
• How to purchase Snowball?
• How to purchase Fixed Income?
• How to view Asset Value (Wallet Asset Value)?
• How to view All Transaction History?

See all 7 articles

General Quesitons

• How to delete your account?
• How to check your User ID (UID) ?
• How to Turn On Face ID or Gesture Feature?
• How to change Metalpha App display language ?
• How to clear Cache from Metalpha App?
• How to check the current App version ?

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Common Sense

• The attribute difference between digital currency and legal currency